For the past two weeks, I had been keeping a closer eye on everything happening within the company than ever before. Every graph, every report, and every metric mattered more to me than usual. The managers, captains, subject matter experts, and point of contact agents were all doing their part in monitoring their respective areas. But for me, it wasn’t enough. I was watching for something deeper—something I felt was about to change. It wasn’t a sense of fear or anticipation; it was just an intuition, a feeling that something major was on the horizon. I spent days meticulously monitoring growth charts, project performance, intern attrition rates, and the overall success of the company. Everything appeared stable on the surface. The graphs showed consistency, the success rates remained steady, and the teams seemed to be moving forward without issue. But despite the outward normalcy, I couldn’t shake the feeling that...
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